Shipping policy

Zephra Shipping Policy

Welcome to Zephra! We're committed to ensuring your shopping experience is seamless and enjoyable, including when it comes to shipping your orders. Below, you'll find all the details about our shipping policies:

1. Processing Time

  • Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment is confirmed.

  • You will receive a confirmation email with tracking information once your order has shipped.

2. Shipping Options and Delivery Times We offer the following shipping options:

  • Standard Shipping: Delivery within 5-7 business days.

Please note that delivery times are estimates and may vary depending on your location and external factors beyond our control, such as weather or carrier delays.

3. Shipping Rates Shipping costs are calculated at checkout based on the shipping method chosen and the destination of your order. Occasionally, we may offer free shipping promotions; these will be communicated on our website or through our newsletters.

4. Order Tracking Once your order ships, you will receive a tracking number via email. You can use this number to track your package on the carrier's website. If you encounter any issues with tracking, please contact us at [email protected].au

5. Undeliverable Packages If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the cost of re-shipping the package. Please ensure that your shipping information is accurate at checkout.

6. Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us within 7 days of the delivery date at [email protected] with your order number and details.

  • We will work with the carrier to resolve the issue as quickly as possible.

7. Changes to Your Order If you need to make changes to your shipping address or cancel your order, please contact us immediately. We’ll do our best to accommodate your request, but we cannot guarantee changes once an order has been processed.

8. Contact Us For any questions or concerns regarding our shipping policy, please reach out to us at info@zephra.com.au Our customer service team is happy to assist you.

Thank you for choosing Zephra. We appreciate your business and look forward to serving you!