Returns & Exchanges

Start a Return

Not quite right? No worries — start your return in a few easy steps.

📦
Return Window
30 days from delivery
✨
Condition
Unused, original packaging
💰
Restocking Fee
None if resellable
🚚
Return Shipping
Paid by customer
1
Find Order
2
Select Items
3
Confirm
Find your order
Enter your order number and the email you used at checkout. You'll find your order number in your confirmation email.
Please enter a valid order number
Please enter the email used for this order
Select items to return
Tap items you'd like to return from order
Reason for return
Let us know why you're returning these items.
Changed my mind
Received wrong item
Item arrived damaged
Not as described
Other
How would you like to be compensated?
Refund to original payment
Back to your card or PayPal
Store credit
Receive a gift card for the return value
Exchange for another item
We'll reach out to arrange the swap
Additional notes (optional)
✓
Return request submitted
We've received your return request and sent a confirmation to . Please send your items to the address below.
Reference number:
Return Address
Zephra
Returns Department

Melbourne, VIC 3000

What to do next:

  1. Pack items securely in their original packaging
  2. Include your return reference number inside the parcel
  3. Post to the address above using your preferred carrier
  4. Once we receive and inspect the items, we'll process your 3-5 business day refund/credit