Contact information

We value our customers and are here to assist you with any questions, concerns, or feedback. Please review our contact policy to ensure smooth communication.

1. Contact Methods

You can reach us through the following channels:

• Email: [email protected]
• Contact Form: Fill out the form on our website 
• Phone: 02 9523 2660

2. Response Times

• Emails and Contact Forms: We aim to respond within 24-48 hours on business days.
• Social Media: Messages sent via our social media platforms will be addressed within 24 hours - 48 Hours

3. Business Hours

Our customer support team is available during the following times:

• Monday to Friday: 9-5
• Saturday: 9-1
• Sunday and Holidays: Closed

4. Language of Communication

All communications should be in [language(s), English. This helps us ensure clear and effective assistance.

5. Respectful Communication

We are committed to providing excellent customer service and expect respectful communication. Any abusive or inappropriate language may result in limited support or termination of communication.

6. Emergency Situations

For urgent issues like order cancellations or address changes, please contact us via email during business hours for the quickest resolution.

7. Privacy and Data Security

Your privacy is important to us. Any personal information shared during communication will be handled in accordance with our Privacy Policy.

8. Feedback and Suggestions

We welcome your feedback! Please send any suggestions or comments to [feedback email] to help us improve our services